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OUR POLICIES

Cancellation Policy

We get it.  Emergencies happen.  Traffic can be terrible.  Kids get sick.  We try to be flexible with families and work around busy schedules.  Equally, Tungsten Prep is built around the philosophy that successful tutoring is a partnership based on goodwill, great communication, and mutual accountability.

Tungsten Prep tutors put their heart and soul into supporting each student.  They spend substantial time preparing for sessions, build their daily schedule around time with your son or daughter, and use the money they earn to support their own dreams of becoming scientists, professors, writers or entrepreneurs.

For that reason, families must cancel sessions with tutors at least 24-hours before a scheduled session’s start time.  Late cancellations will be charged at the full rate for tutoring.  In the case of true emergencies, this policy may be waived in consultation with Business Manager and Outreach Coordinator Sheena Martin (sheena@tungstenprep.com).  Tutors cannot waive our cancellation policy.

We value our families and respect that tutoring is an investment, so we do not take this policy lightly.  We find that students who schedule their own sessions are the most likely to cancel, so we ask parents to explain our cancellation policy to their sons and daughters so that they can plan their schedule accordingly.

Payment for Services

We only accept credit card for payment of services.  You will be asked to enter your credit card into a secure portal during our intake process.  We are unable to access your credit card number.  You will be charged at the conclusion of each tutoring session for the full, scheduled session. This will automatically generate an email invoice that will be sent to the email address on file.

Urgent Tutoring Requests

Our goal is to provide quality tutoring services that meet individual needs and timetables.  Students sometimes have last-minute tutoring needs.  We seek out multi-talented tutors so always feel free to contact your existing tutor and see if they’re able to help.  If that isn’t possible, we endeavor to respond to existing families’ urgent requests for tutoring in a new subject as soon as possible, especially when they are placed Monday through Friday between 9 a.m. and 5 p.m.  We ask new families to give us at least one business day to set up new tutoring arrangements.

 Your Privacy

We are committed to protecting and respecting the privacy of any personal data that we collect in the course of doing business.  We collect only that information that is necessary to perform our company’s functions and provide service to families

We will not disclose any personal data or other information about your student’s individual situation without your permission.  In the instance that you wish us to speak with a teacher, school or college counselor or other professionals, please contact us and request a release form.  A student’s parent or guardian must sign this form before we will discuss his or her situation with anyone outside Tungsten Prep.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with & How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.